Shipping Policy

At Nekkotee, we want your order to move from checkout to delivery as smoothly as possible. This Shipping Policy explains how we process, ship, track, and deliver orders placed through nekkotee.com.

Please review the information below before placing your order so you understand our processing times, available shipping methods, estimated delivery windows, address requirements, and current shipping limitations.

Shipping Providers

Nekkotee works with established shipping and logistics providers to deliver customer orders. Depending on the destination, service availability, and fulfillment location, carriers may include USPS, DHL, EMS, or other regional delivery partners.

The carrier assigned to your shipment may vary based on your shipping address, selected shipping method, package size, service availability, and operational requirements.

Once a carrier accepts the package, delivery progress and tracking updates are managed through that carrier's network.

Order Processing Time

Orders are processed after payment has been successfully authorized and verified.

Our standard order processing time is 1–3 business days. Processing includes order review, payment verification, preparation, packaging, and shipment handoff.

Processing takes place on regular business days:

Monday – Friday, excluding public holidays.

Orders submitted before 2:00 PM EST (GMT-05:00) may begin processing on the same business day. Orders placed after the daily cut-off time are generally processed beginning on the next business day.

Please note that same-day processing is not guaranteed. High order volume, payment verification, inventory availability, seasonal demand, or other operational factors may require additional processing time.

Observed Holidays

Order processing and fulfillment operations may be paused or limited during major U.S. postal and federal holidays.

These may include:

New Year's Day
Presidents' Day
Memorial Day
Independence Day
Labor Day
Thanksgiving Day
Christmas Day

Orders placed on or near a holiday may require additional processing time. Carrier operations may also be affected during holiday periods.

Shipping Methods & Delivery Estimates

Available shipping methods and estimated delivery times are shown below.

Shipping Method	Processing Time	Estimated Transit Time	Shipping Fee	Business Days
Standard Shipping	1–3 Business Days	5–10 Business Days	$5	Monday – Friday
Fast Shipping	1–3 Business Days	3–7 Business Days	$15	Monday – Friday

Total Estimated Delivery Time = Processing Time + Shipping Transit Time

For example, an order shipped with Standard Shipping may require 1–3 business days for processing plus approximately 5–10 business days in transit.

Delivery estimates are provided for general guidance only and are not guaranteed arrival dates.

Actual delivery times may vary due to carrier capacity, weather, destination, seasonal demand, transportation disruptions, or other circumstances outside our reasonable control.

Shipping Limitations

At this time, Nekkotee primarily serves eligible addresses within the continental United States.

We are currently unable to ship orders to the following destinations:

Alaska
Hawaii
Puerto Rico
Guam
U.S. Virgin Islands
APO/FPO military addresses
Other unsupported territories or destinations
Certain international regions outside the continental United States

If an address is not eligible for delivery, the shipping option may be unavailable during checkout or the order may be canceled before fulfillment.

Shipping coverage may change over time as carrier availability and our fulfillment capabilities expand.

Order Tracking Information

After successfully placing an order, you should receive an order confirmation email at the email address entered during checkout.

Once your order has been processed and handed to the carrier, we will send a shipping confirmation email containing available tracking information.

Tracking details are generally issued within 1–3 business days after shipment processing.

Please note that tracking information may not become active immediately after a shipping label is created. Carriers may require additional time to scan the package and update tracking activity in their system.

If you cannot find your shipping confirmation email, please check your spam, junk, or promotions folders before contacting support.

Incorrect or Incomplete Shipping Address

Customers are responsible for providing a complete and accurate shipping address during checkout.

Before submitting your order, please verify:

Recipient name
Street address
Apartment, suite, unit, or building number where applicable
City
State
ZIP code
Contact information

Incorrect or incomplete shipping information may result in delivery delays, failed delivery attempts, or the package being returned to the sender.

If you notice an address error shortly after placing your order, please contact us as soon as possible. We will attempt to help if the order has not already entered fulfillment or been transferred to the carrier.

Once an order has shipped, we may not be able to modify or redirect the delivery address.

Additional shipping fees may apply if an order must be re-shipped because of an incorrect or incomplete address supplied during checkout.

Delivery Delays

While we work to provide realistic delivery estimates, delays may occasionally occur after an order leaves our fulfillment process.

Possible causes of delays include:

Weather conditions
High seasonal shipping volume
Carrier network disruptions
Transportation delays
Incorrect shipping information
Regional service interruptions
Public holidays
Unexpected logistical events

Carrier delays do not necessarily indicate that a package has been lost.

If your order has not arrived within the estimated timeframe, please review the latest tracking information first. If tracking has not updated for an extended period or you need assistance, contact our support team.

Lost or Missing Packages

If tracking information indicates that a package has been delivered but you cannot locate it, we recommend checking:

Around your delivery location
Mailboxes or parcel lockers
Building reception or front desk areas
With household members
With nearby neighbors where appropriate

Carriers may occasionally mark a shipment as delivered shortly before the package is physically available at the final delivery location.

If the package remains missing, please contact the carrier and then contact Nekkotee support with your order number and tracking details so we can review the situation.

Our Commitment

Nekkotee is committed to providing a clear and dependable shipping experience for customers ordering our cat-inspired apparel and accessories.

We aim to provide transparent processing times, understandable delivery estimates, shipment tracking when available, and accessible customer support when questions arise.

If there is an issue with the shipping status of your order, our support team will do its best to help you understand the available tracking information and next steps.

Contact Information

If you have questions about shipping, tracking, delivery, or an existing Nekkotee order, please contact us:

Nekkotee
Operated by Allison Kozlowski
200 Summit Blvd #431
Broomfield, CO 80021
United States

Phone: +1 (303) 827-4169

Email: support@nekkotee.com

Business Hours:
Monday – Friday, 9:00 AM – 5:00 PM (EST)