Return & Refund Policy

Easy Returns. Transparent Refunds. Customer-Focused Support.

At Nekkotee, we want you to feel confident when shopping for cat-inspired apparel and accessories from our store. This Return & Refund Policy explains the conditions and procedures for eligible returns, refunds, exchanges, damaged or incorrect items, order cancellations, and return shipping.

Please review this policy before submitting a return request. Following the steps below helps us review your request efficiently and provide the appropriate resolution.

Return Eligibility

Nekkotee accepts eligible returns within 30 days of the delivery date.

To qualify for a return, the item must generally meet all of the following conditions:

Unused
Unworn
Unwashed
Returned in its original condition
Free from stains, odors, pet hair, damage, or signs of misuse
Returned with original tags where applicable
Returned with original packaging where applicable

Apparel that shows signs of wear, washing, alteration, damage, staining, strong odors, or other use may not qualify for a refund or exchange.

We recommend checking your item carefully before wearing or washing it if you believe you may need to return it.

30-Day Return Window

The return period begins on the date the carrier indicates that your order was delivered.

Return requests should be submitted within 30 days of that delivery date. Requests made after the return period may not be eligible for return unless otherwise required by applicable law.

Contacting us before the deadline does not automatically approve a return. The item must also satisfy the eligibility requirements described in this policy.

Items Not Eligible for Return

Certain products may not be eligible for return because of hygiene considerations, customization, promotional restrictions, or the condition of the item.

Non-returnable items may include:

Worn, washed, altered, or used apparel
Opened or worn undergarments
Opened or worn socks where hygiene restrictions apply
Final sale items
Clearance products identified as non-returnable
Gift cards
Customized or personalized items
Products damaged after delivery through misuse or improper care
Items returned without required components, tags, or packaging where applicable

If a final sale or non-returnable restriction applies to a specific product, we aim to identify that information on the relevant product page or during the purchasing process where appropriate.

Refund Review & Processing

Once an authorized return is received, the item will be reviewed to confirm that it meets the applicable return requirements.

During inspection, we may review:

Overall condition of the product
Signs of wear or washing
Damage, stains, odors, or misuse
Presence of original tags where applicable
Presence of required packaging
Whether the item matches the original order

After the review is completed, we will notify you regarding the approval or status of your refund.

Items that do not meet our return requirements may be denied a refund where permitted by applicable law.

Refund Timeline

Approved refunds are generally issued to the original payment method.

Once a refund has been approved, we typically process it within 5–10 business days.

After Nekkotee submits the refund, your bank, card issuer, or payment provider may require additional time before the funds appear in your account.

Processing times can vary depending on the financial institution and payment method used for the original purchase.

Missing or Delayed Refunds

If we have confirmed that your refund was processed but it has not yet appeared in your account, please allow time for your payment provider to complete its processing.

You may also wish to:

Check your bank or payment account again
Review pending transactions
Contact your credit or debit card provider
Contact your bank or payment service for processing information

If the expected processing period has passed and you still cannot locate the refund, contact Nekkotee support and provide your order number so we can review the available transaction information.

Exchange Policy

Direct exchanges may be available when an item arrives defective, damaged, or incorrect.

If you simply need a different:

Size
Color
Style
Design

we generally recommend placing a new order for the preferred item and submitting the original eligible item as a separate return.

This approach can help avoid delays caused by changing product availability while a returned item is in transit or under review.

Returned products must still meet all applicable return eligibility requirements.

Damaged, Defective, or Incorrect Orders

Please inspect your order shortly after delivery.

If you receive an item that is damaged, defective, or different from what you ordered, please contact us within 48 hours of delivery.

To help us review the issue, please include:

Your order number
A brief description of the problem
Clear photographs of the affected product
Photographs of the shipping packaging where relevant
A photograph of the shipping label where helpful

Please do not dispose of the product or packaging before your request has been reviewed if they may be needed to evaluate the issue.

Once the issue is verified, Nekkotee may provide an appropriate resolution depending on the circumstances and product availability. This may include:

A replacement
A refund
Store credit
Another appropriate resolution agreed upon with the customer

If the issue resulted from an error on our side, such as an incorrect item being shipped, eligible return shipping costs will generally not be the customer's responsibility.

Return Shipping Information

Customers are generally responsible for return shipping costs when returning an item because of preference, sizing, color choice, or another reason unrelated to a product defect or fulfillment error.

Nekkotee may cover or provide instructions regarding eligible return shipping when the item received was:

Defective
Damaged upon arrival
Incorrectly fulfilled

We strongly recommend using a trackable shipping method when sending an authorized return.

Customers should retain the tracking number and shipping receipt until the return has been confirmed as received and processed.

We cannot guarantee receipt of packages that are returned without tracking information.

Original shipping fees are generally non-refundable unless the return results from an eligible Nekkotee error or otherwise required by applicable law.

How to Request a Return

Please contact Nekkotee before sending any return.

To request return authorization, email: support@nekkotee.com

Please include:

Your order number
The item or items you wish to return
The reason for the return
Relevant photographs if the item is damaged, defective, or incorrect

Our support team will review your request and provide return instructions when the request is eligible.

Please do not send a return package to our business address unless our support team specifically instructs you to do so.

The appropriate return destination may differ depending on the product, order, or fulfillment location.

Returns sent without prior authorization or to an unauthorized address may experience delays or may not be accepted.

Order Cancellation & Modification

Nekkotee begins processing orders as quickly as possible so that purchases can move through fulfillment and shipping without unnecessary delay.

Because of this, order cancellation or modification requests cannot always be guaranteed after an order has been submitted.

If you need to:

Cancel an order
Change a shipping address
Change a size or color
Modify the products in your order

please contact us as soon as possible after checkout.

If the order has not yet entered fulfillment, we will attempt to accommodate the request where possible.

Once an order has entered fulfillment or has been shipped, cancellation or modification may no longer be possible. In that situation, an eligible item may need to be handled through the normal return process after delivery.

Refunds for Canceled Orders

If an eligible order is successfully canceled after payment has already been collected, the applicable refund will generally be returned to the original payment method.

Financial institutions may require additional time to post the refund after it has been processed.

Return Condition for Apparel

Because Nekkotee primarily sells apparel and wearable accessories, it is especially important that returned products remain in resalable condition.

Please avoid wearing returned apparel for extended periods, washing it, applying fragrances while wearing it, altering it, or removing product tags if you are considering a return.

Products that contain makeup marks, deodorant marks, strong odors, stains, animal hair, washing signs, stretching, or other evidence of use may not meet our return requirements.

Wrong Size or Fit

We understand that apparel sizing and fit may vary depending on the product and individual preference.

Before ordering, we recommend reviewing any available size information shown on the product page.

If an eligible item does not fit as expected, you may request a return within the 30-day return period as long as the product remains unworn, unwashed, and otherwise meets the conditions in this policy.

Returns Received After the Return Period

Products received outside the applicable return period may not qualify for a refund.

Please contact us before shipping your item so our team can confirm eligibility and provide the appropriate return instructions.

Business Contact Information

If you have questions regarding a return, refund, damaged product, exchange, cancellation, or another order-related concern, please contact us:

Nekkotee
Operated by Allison Kozlowski
200 Summit Blvd #431
Broomfield, CO 80021
United States

Email: support@nekkotee.com

Phone: +1 (303) 827-4169

Business Hours:
Monday – Friday, 9:00 AM – 5:00 PM (EST)

Our Customer Commitment

Our goal is to make the return and refund process as clear and straightforward as possible.

If something is wrong with your Nekkotee order, we encourage you to contact us promptly with your order details. Our support team will review the information provided and explain the available next steps based on the circumstances and this policy.

We believe transparent return conditions, clear refund timelines, and accessible customer support are important parts of a reliable online shopping experience.